Escalation Engineer
Communicate with customers via telephone, written correspondence, or electronic service regarding escalated problems in software products, and manage relationships with those customers. Job Requirements Respond to incoming cases of client services department as backup during peak times. Head problem resolutions requiring extensive analysis, troubleshooting and escalation to product development. Conduct extensive troubleshooting of backend databases and identify root cause of data issues. Engineer and investigate both platform and product issues. Respond and analyze complex inquiries of technical and functional nature not in routine and require deviation from standard procedures. Direct clients through issue resolution including customer meetings, status reports and updates. Identify, propose and enforce escalation process improvements. Education IC - Typically requires a minimum of 8 years of related experience.Mgr & Exec - Typically requires a minimum of 6 years of related experience.
Salary Range:
$100K -- $150K
Minimum Qualification
Technical Support, System & Network Administration, Systems Architecture & EngineeringEstimated Salary: $20 to $28 per hour based on qualifications.
Salary Range:
$100K -- $150K
Minimum Qualification
Technical Support, System & Network Administration, Systems Architecture & EngineeringEstimated Salary: $20 to $28 per hour based on qualifications.
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