Client Solutions Manager
About usBased in beautiful Boulder Colorado, Amplifire is a rapidly-growing, results-based e-learning platform that is the first in the nation to prove efficacy from training.
Built from discoveries in brain science, and with over a billion learner interactions, and a million interactions each day, Amplifire is proven to help people learn faster, retain knowledge longer, and perform better.
The platform makes learning stick while eliminating confidently held misinformation (CHM) that leads to poor decisions and undesirable outcomes.
Less CHM in the minds of students, workers, and clinicians moves them toward their highest potential, while increasing the well-being and prosperity of their organizations.
Healthcare, education, and Fortune 500 companies use Amplifire's patented learning algorithms, knowledge analytics, and diagnostic capabilities to drive improved outcomes with a significant return on investment that ultimately saves time, money, and lives.
Our CultureAbove all, we are a team of lifelong learners.
We take pride in absorbing knowledge from the world around us, and applying that to our personal and professional lives.
We treasure relationships with our teammates and our clients.
We live in an ever-changing world, and embrace new ways of doing things.
We have fun celebrating team successes, and individual achievements.
Job Summary Amplifire is seeking a Client Solutions Manager (CSM) to join our growing team in Boulder, Colorado.
This person is responsible for supporting the Client Engagement Directors (CED's) to deliver on Amplifire's commitment to the client and managing client expectations in terms of the end-to-end service.
The CSM focuses on delivery excellence supporting client growth plans developed by the Account Managers.
(e.
g.
product launch and implementation, communications, content, training).
The CSM is responsible for developing projects plans and managing deliverables that support the client's day-to-day activities.
The CSM works equal parts with Amplifire's CED's, and internal teams, and clients, to ensure customer deliverables meet customer and Amplifire requirements.
You will become an Amplifire expert, skilled in the use of the platform, the application of Amplifire to solve client needs, while providing solutions, thought leadership, and a fantastic attitude.
Measures of Success o Responsible for on-time and exceptional client deliverables.
o Works successfully with internal teams to manage interdependent tasks.
o Is a proactive thinker, who is always looking for solutions or new ways to benefit clients.
o A trusted advisor for the internal team and client, who asks the right questions, and delivers excellence.
Essential Functions Client onboarding and services Ensures all aspects of client implementation plan are met through personal execution as well as management of Amplifire and customer resources.
Maintains project plans.
Manages and submits work tickets to accomplish tasks, such as account setup, and content development projects.
Proactively coordinates workflow with resources so critical tasks are completed on time.
Understands client success factors and works to achieve those goals.
Teamwork Works closely with internal teams to achieve goals and meet client expectations.
Manages onboarding and operational tasks through internal ticketing system, and ensures that tasks are accomplished correctly and on time.
Updates CED's, clients, and project plans to ensure visibility on work.
Builds strong relationships with client counterparts.
Operations Discovers ways to implement new product features with clients.
Drives execution through repeatable methodology and provides visibility to milestones.
Ensures that client troubleshooting tickets are being resolved, escalates if needed.
Responsible for supporting operational tasks such as user updates and uploads, billing support, course management and integrations.
Understands leaning, can interpret charts and graphs and connect analytics with business outcomes.
Identifies client growth opportunities and supports CED's client success plan.
Builds and maintains exceptional relationships with clients.
Demonstrated Skills At least 2 years of experience in supporting projects for clients.
To be successful, the individual must demonstrate the ability to:
Apply project management principles to successfully accomplish tasks.
Leverage consulting skills to identify ways to use a product in new and better ways.
Effectively communicate and manage relationships with client peers and internal teams.
Positive attitude and excellent people skills, with the ability to take criticism constructively; must be able to work on a team and collaborate with colleagues throughout our organization.
Has a passion for customer experience and for providing the highest level of service.
Has a professional and engaging communication style and desire to train and inform.
A Bachelor's degree in a relevant field of study.
Works within project management structure.
Desired Qualities (but not required) Experience or knowledge of learning programs, products and/or services.
Experience with Software as a Service (SaaS) 2-3 years experience in l project management and/or software implementations is preferred This job description is not a comprehensive listing of all activities, duties, or responsibilities that are required of the employee.
Recommended Skills Billing Communication Consulting Customer Experience Customer Relationship Management Data Analysis Estimated Salary: $20 to $28 per hour based on qualifications.
Built from discoveries in brain science, and with over a billion learner interactions, and a million interactions each day, Amplifire is proven to help people learn faster, retain knowledge longer, and perform better.
The platform makes learning stick while eliminating confidently held misinformation (CHM) that leads to poor decisions and undesirable outcomes.
Less CHM in the minds of students, workers, and clinicians moves them toward their highest potential, while increasing the well-being and prosperity of their organizations.
Healthcare, education, and Fortune 500 companies use Amplifire's patented learning algorithms, knowledge analytics, and diagnostic capabilities to drive improved outcomes with a significant return on investment that ultimately saves time, money, and lives.
Our CultureAbove all, we are a team of lifelong learners.
We take pride in absorbing knowledge from the world around us, and applying that to our personal and professional lives.
We treasure relationships with our teammates and our clients.
We live in an ever-changing world, and embrace new ways of doing things.
We have fun celebrating team successes, and individual achievements.
Job Summary Amplifire is seeking a Client Solutions Manager (CSM) to join our growing team in Boulder, Colorado.
This person is responsible for supporting the Client Engagement Directors (CED's) to deliver on Amplifire's commitment to the client and managing client expectations in terms of the end-to-end service.
The CSM focuses on delivery excellence supporting client growth plans developed by the Account Managers.
(e.
g.
product launch and implementation, communications, content, training).
The CSM is responsible for developing projects plans and managing deliverables that support the client's day-to-day activities.
The CSM works equal parts with Amplifire's CED's, and internal teams, and clients, to ensure customer deliverables meet customer and Amplifire requirements.
You will become an Amplifire expert, skilled in the use of the platform, the application of Amplifire to solve client needs, while providing solutions, thought leadership, and a fantastic attitude.
Measures of Success o Responsible for on-time and exceptional client deliverables.
o Works successfully with internal teams to manage interdependent tasks.
o Is a proactive thinker, who is always looking for solutions or new ways to benefit clients.
o A trusted advisor for the internal team and client, who asks the right questions, and delivers excellence.
Essential Functions Client onboarding and services Ensures all aspects of client implementation plan are met through personal execution as well as management of Amplifire and customer resources.
Maintains project plans.
Manages and submits work tickets to accomplish tasks, such as account setup, and content development projects.
Proactively coordinates workflow with resources so critical tasks are completed on time.
Understands client success factors and works to achieve those goals.
Teamwork Works closely with internal teams to achieve goals and meet client expectations.
Manages onboarding and operational tasks through internal ticketing system, and ensures that tasks are accomplished correctly and on time.
Updates CED's, clients, and project plans to ensure visibility on work.
Builds strong relationships with client counterparts.
Operations Discovers ways to implement new product features with clients.
Drives execution through repeatable methodology and provides visibility to milestones.
Ensures that client troubleshooting tickets are being resolved, escalates if needed.
Responsible for supporting operational tasks such as user updates and uploads, billing support, course management and integrations.
Understands leaning, can interpret charts and graphs and connect analytics with business outcomes.
Identifies client growth opportunities and supports CED's client success plan.
Builds and maintains exceptional relationships with clients.
Demonstrated Skills At least 2 years of experience in supporting projects for clients.
To be successful, the individual must demonstrate the ability to:
Apply project management principles to successfully accomplish tasks.
Leverage consulting skills to identify ways to use a product in new and better ways.
Effectively communicate and manage relationships with client peers and internal teams.
Positive attitude and excellent people skills, with the ability to take criticism constructively; must be able to work on a team and collaborate with colleagues throughout our organization.
Has a passion for customer experience and for providing the highest level of service.
Has a professional and engaging communication style and desire to train and inform.
A Bachelor's degree in a relevant field of study.
Works within project management structure.
Desired Qualities (but not required) Experience or knowledge of learning programs, products and/or services.
Experience with Software as a Service (SaaS) 2-3 years experience in l project management and/or software implementations is preferred This job description is not a comprehensive listing of all activities, duties, or responsibilities that are required of the employee.
Recommended Skills Billing Communication Consulting Customer Experience Customer Relationship Management Data Analysis Estimated Salary: $20 to $28 per hour based on qualifications.
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