Information Technology Specialist, ZP-2210-III (GS-11/12 Equivalent) - TERM
Lead the information technology (IT) support of the Quantum Electromagnetics Division of NIST, including the NIST Boulder Microfabrication Facility. Provide basic end-user setup, support, and issue-resolution assistance for computing hardware, other IT equipment, IT networking, and software. Educate and assist staff in maintaining servers and personal computer hardware and software at optimized performance levels. Analyze, review and resolve critical security vulnerabilities of IT assets, in partnership with NIST staff. Educate and assist division members in their responsibility for IT asset security. Assist property manager with tracking and documentation of the IT equipment inventory. Contribute to development of web-based presentation of Division's scientific highlights. Basic Requirements:
This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience. Education:
All academic degrees and coursework must be from accredited or pre-accredited institutions Undergraduate or Graduate Education:
Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Specialized
Experience:
In addition to the basic requirements, applicants must have one year (52 weeks) of specialized experience equivalents to at least the GS-9 level (ZP-II at NIST). Specialized experience is defined as
Experience:
providing information technology (IT) support; information security software support; vulnerability resolution; leading in and assisting personnel in maintenance and repair of IT servers, personal computer hardware and software; providing support to Microsoft products (including Windows versions and Office suite); and webpage development. OR 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR Ph.D. or equivalent doctoral degree Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Qualification requirements in the vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains Federal qualification standards. This handbook is available on the OPM website located at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ Applicants may request reconsideration of their qualifications determination within three business days from the date their applicant status was changed. Applicants should email the Agency Contact listed in this vacancy announcement with their written request listing the announcement number; explaining why the original determination was improper; what factors were not considered; and, should provide any other pertinent information that would enable reevaluation.
Estimated Salary: $20 to $28 per hour based on qualifications.
This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience. Education:
All academic degrees and coursework must be from accredited or pre-accredited institutions Undergraduate or Graduate Education:
Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Specialized
Experience:
In addition to the basic requirements, applicants must have one year (52 weeks) of specialized experience equivalents to at least the GS-9 level (ZP-II at NIST). Specialized experience is defined as
Experience:
providing information technology (IT) support; information security software support; vulnerability resolution; leading in and assisting personnel in maintenance and repair of IT servers, personal computer hardware and software; providing support to Microsoft products (including Windows versions and Office suite); and webpage development. OR 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR Ph.D. or equivalent doctoral degree Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Qualification requirements in the vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains Federal qualification standards. This handbook is available on the OPM website located at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ Applicants may request reconsideration of their qualifications determination within three business days from the date their applicant status was changed. Applicants should email the Agency Contact listed in this vacancy announcement with their written request listing the announcement number; explaining why the original determination was improper; what factors were not considered; and, should provide any other pertinent information that would enable reevaluation.
- Department:
2210 Information Technology Management - Salary Range:
$70,181 to $109,358 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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